About us
Why Apptel?
Tired of faceless call centers and endless hold times? At Apptel, we understand your frustration.
With 30 years of business telecommunications expertise, we’re committed to providing outstanding, personal customer service. We offer clear, honest advice and build long-term relationships based on trust. Internet and phone services are critical to your business, and we treat them that way.
Our Story:
Apptel was founded by Justin Fellowes, a veteran of over 30 years in the industry. He envisioned a company where customers come first, where clients speak directly to someone who understands their business – not a different operator every time you call. We believe there’s no substitute for that personal connection.
The Apptel Difference:
We put you in control. Unlike large corporations with rigid contracts, we offer flexible, one-month rolling contracts on most services. We don’t believe in locking you in with long-term agreements and hidden price increases. We earn your business through exceptional service, fair pricing, and proactive communication.
That means:
- No in-contract price increases
- Friendly, helpful support – you’ll talk to someone who knows your business
- Flexible, one-month rolling contracts available on most services
“Apptel has been great to deal with and made the whole process straightforward – no pushy salespeople either, which is what we like! I’m glad we chose Apptel!”
Mathew Bruce, Kirby Builders Merchants, NMBS Member
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“We’ve moved our phones to the Apptel Cloud system at our 7 branches and SIP Trunks at head office, as well as installing Apptel broadband at all sites over the last 3 years. Apptel are great to work with and deliver on what they say – with no pressure.”
Mike Jones, C L Jones Timber and Builders’ Merchants, NMBS Member